Returned Goods We want our customers to have a good buying experience buying from CLUBCO, but if the product isn’t up to standard or doesn’t reflect the product you ordered, we’re happy to take it back. Full refunds on a sales order for all items can be made. If the refund request is for specific line items and not the entire order, the customer will be issued with a coupon code that provides them with credit up to the value of the refunded items that may be applied to their next order with CLUBCO.CLUBCO is however, under no liability to accept any goods for return eg. Surplus stock, ordering errors, but where it is agreed in writing with the CLUBCO General Manager, a 15% handling charge will be applied to the goods returned and an additional cost for delivery to the location the goods were dispatched from.  Credit will not be issued for goods returned in an unsalable condition.

Events & trivia services - in the unlikely event that you are not 100% satisfied with the services provided through our events and trivia product you will receive a full refund. 

Property and risk in the goods Risk in the goods shall pass to the buyer on delivery. The property in the goods shall not pass to the buyer until the invoice has been paid in full.

Claims No claims can be entertained for damage or deficiency unless our office is notified in writing within the times specified: Non-delivery - within 14 days from date of invoice. Damage or deficiency - within 14 days from receipt.

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